Help Center
How can we help?
Step-by-step guides for every Pinned feature, with screenshots of exactly what you'll see on screen.
Getting started
Create your account, find your way around the dashboard, and pick a plan.
- Create your Pinned accountCreate a Pinned account with email, Google or X, verify your email, claim your handle and display name, then log back in or reset a forgotten password.
- Find your way around the dashboardLearn what Home, the getting-started checklist, the side menu and the account menu do, and how to arrange Home with presets and widgets.
- Choose a plan and upgradeSee what the Free, Creator and Business plans include, how to tell when a feature needs another plan, and how to upgrade and start your 14-day free trial.
Link in Bio
Build your page, add elements, make it yours, and put it on your own domain.
- Build your Link in Bio pageBuild your Link in Bio page: edit your profile, add social buttons, preview your page, and publish it at pinned.gg/your-handle.
- Add and organize linksAdd links to your Link in Bio page, give them an image, group them under headings, reorder them and publish your changes.
- Add elements to your pageUse the Add menu to put links, groups and elements like a schedule, video or contact form on your Link in Bio page, then edit, reorder or remove them.
- Show your stream schedule and go-live bannerShow visitors the days you stream with a Stream schedule, and embed your live player on your page with the Live now banner so fans know when to show up.
- Add events to your pageShow upcoming events on your Link in Bio page with add-to-calendar buttons, and set a heading, an image and the buttons for each event.Creator & Business plans
- Add a contact formLet visitors message you from your Link in Bio page without seeing your email address. Choose a ready-made form or build your own questions.
- Add videos, clips and photosAdd a YouTube or Rumble video, clips, a single image or a photo gallery to your Link in Bio page from the Add menu's Media category.
- Add Discord, reviews, text and FAQsAdd a Discord join card, a Google review button, a text block or an FAQ to your Link in Bio page, fill each one in, and fix links that won't work.
- Customize your page's designChange how your Link in Bio page looks: profile layout, theme, link style, font and custom colors. Every option is included on every plan, Free included.
- Set your page's search preview and brandingWrite your own search title and description, preview how your page appears in Google and link previews, and choose whether Pinned branding shows on your page.Creator & Business plans
- Use your own domainServe your Link in Bio page on a domain you own, like links.yourname.com: connect it, add the DNS records Pinned lists, then verify it.Creator & Business plans
Connections
Connect your social accounts, store, email platform, and AI model.
- Connect your social accountsConnect X, Instagram, Facebook, Threads and LinkedIn to Pinned so it can publish your scheduled posts, and manage which accounts are active.
- Connect Discord and BlueskyConnect a Discord channel or a Bluesky account on the Connections page so Pinned can publish your scheduled posts there, then pick them under Publish to.
- Connect Twitch and KickConnect your Twitch or Kick channel so your Link in Bio page shows your stream while you're live, and see Twitch channel stats in Analytics.
- Connect your Shopify storeConnect a Shopify store to Pinned to schedule blog posts to its blog and to use the SEO Tool. Approve in one click or use your own app's credentials.Creator & Business plans
- Connect your own AI modelAdd your own API key from Anthropic, OpenAI, Google or xAI so Agents and the SEO Tool run on your account. Change or remove it any time.Business plan
- Manage how you sign inAdd Google or X as ways to sign in, set or change your password, and switch between several Pinned accounts on one device.
Media kit
Build a sponsor-ready media kit and show it on your page.
- Build your media kitBuild a sponsor-ready one-pager: pick a template, fill in your profile, choose your stats, and add audience, brands and contact details.Creator & Business plans
- Share your media kitDownload your media kit as a PNG to send to brands, or show it on your Link in Bio page where visitors can open it full size.Creator & Business plans
Email campaigns
Design emails, save reusable formats, and schedule campaigns.
- Create an email campaignCreate an email campaign on the Business plan: name it, pick a starting design, then set the subject, sender, send time, audience and tracking. Manage campaigns from the list.Business plan
- Design emails in the builderDesign a campaign email in the builder: add content blocks, style the email, check it with the Audit tab, preview it, send a test and export the HTML.Business plan
- Save and reuse email formatsSave email designs as formats you can reuse, start from a Pinned starter, edit a format's settings, start campaigns from it and set Email agent defaults.Business plan
- Send campaigns with Klaviyo or any email platformConnect Klaviyo with a private API key, choose who gets each email, schedule it, or export the HTML to send from any email platform.Business plan
SEO Tool
Plan, write, review, and publish blog articles that rank.
- Set up the SEO ToolGet the SEO Tool ready: create your workspace, add your Shopify store as a brand, choose a language model, and connect Search Console.Business plan
- Read the SEO dashboard and manage brandsRead your SEO Tool dashboard, write from your top keywords, check upcoming posts, and manage a brand: import and sync articles, languages, and removal.Business plan
- Manage your SEO keywordsAdd keywords, see how they perform in Google Search Console, and queue a draft article for the one you want written next.Business plan
- Write, review and publish blog postsWrite a blog post from a keyword, review it, approve it and publish it to your store, then refresh it later. Nothing goes live until you approve it.Business plan
- Connect Search Console and set a publishing scheduleConnect Google Search Console, pick a property for each brand, then set how many articles the weekly plan covers and what it may do on its own.Business plan
- Set your SEO rulebook and style guidesSet the rules every draft for a brand must pass: approved sources, voice, structure, search snippet, risk review, glossary and written style guides.Business plan
- Keep your product catalog and internal links in shapeKeep the products your articles can name up to date, handle out-of-stock items in live posts, and add internal links to your product and collection pages.Business plan
- Translate your store automaticallyTranslate your Shopify store's pages, blog posts, products and more into other languages, and keep the translations current as your content changes.Business plan
- Track search and AI visibilitySee whether ChatGPT, Gemini, Perplexity and Google AI Overviews cite your brand, and read your Search Console numbers on the SEO Analytics page.Business plan
- Manage SEO Tool members, usage and the audit logAdd people to your SEO workspace with a role, see how much the SEO Tool uses your AI keys, set usage limits and alerts, and search the audit log.Business plan
Agents
Put assistants to work on posts, replies, SEO, and reports.
- Get started with AgentsAgents are four assistants that draft, audit and report on request or on a schedule. Learn what they need, how to run a task and how to fill in Agent settings.Business plan
- Run and schedule agent tasksRun an agent task, review the proposals it makes on the run page, set tasks to repeat on a schedule, and delete runs you no longer need.Business plan
- Use the Social Media AssistantDraft posts, plan launch campaigns, teach Pinned your writing voice and draft replies to your community with the Social Media Assistant.Business plan
- Use the SEO Manager agentRun the SEO Manager's four tasks to audit your site, find keyword gaps, pick articles to refresh and suggest internal links. You approve every change.Business plan
- Use the Data Analyst agentUse the Data Analyst to check competitors, write a report on your numbers, find trends to post about and bring back your best older posts.Business plan
- Plan emails with the Email MarketerHave the Email Marketer plan a week to a month of emails in your saved formats, then review, preview and approve them as draft campaigns.Business plan
Account & billing
Settings, workspaces and teams, your plan, and getting support.
- Update your account settingsChange your profile picture, name, handle and email, pick Dark or Light and an accent color, set email preferences, reset your password, or log out.
- Manage your plan and billingSee your plan and next charge, switch between Monthly and Annual, upgrade or downgrade, add Business brands, update your card, or cancel your subscription.
- Work with workspaces and teamsGroup your connected accounts into workspaces, invite teammates, and choose which accounts they can post to. Use it when you run more than one brand or work with a team.Business plan
- Get help from Pinned supportOpen a support request, read and reply to Pinned Support in the request's thread, and close or reopen it. Check the Help Center first for quick answers.
Social media
Write, schedule, and track posts across every platform from one place.